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delivery

UK delivery

Orders are dispatched within 1 working day from Hertfordshire UK via Royal Mail (untracked). We offer same day dispatch for orders placed before 12pm. During busy periods it may take longer to process your order, and please note that UK delivery may be affected over bank holidays. 


EU delivery 

We offer a customs & duties paid shipping service to our European customers with every £80+ order. We cannot currently ship to Spain, Italy or Greece direct from the UK due to customs restrictions.  

UK 

Royal Mail 1st Class (Untracked): 1-2 Days | UNDER £25, £3.95

Royal Mail 1st Class (Untracked): 1-2 Days | FREE OVER £25

DHL Tracked: Next Working Day | FREE OVER £70
DHL Tracked: Next Working Day | £6.95

Europe

DHL Road: 3-4 Days, customs & duties paid shipping | £25 OR FREE OVER £80

USA / Canada / New Zealand / Hong Kong / Australia

DHL Economy 14-21 days | FREE OVER £30*

DHL Express Trackable 3-4 days | £25* 
DHL Express Trackable, customs paid shipping for orders over £80 | FREE

*Customs Charges May Apply

Rest of World

Express Trackable 3-4 days | £25* 
Express Trackable shipping for orders over £80 | FREE

*Customs Charges May Apply


Please note you are responsible for any customs charges related to your shipment if these apply.

DHL Economy International Delivery Service: Please let us know if your package doesn’t arrive within 21 days of placing your order. If your package does not arrive within this time frame, we will then investigate and either and advise you on the next steps.

Order issues and refunds

We have a 90 day no quibble returns policy. 

However, if your product arrives broken or damaged please let us know within 14 days to ensure we are able to help with your request. Please contact us through our contact form and let us know your order number and the reason. We will send you out a returns form to send back with your order.