returns & exchanges

Skin concerned? 

Modern life is tough on skin, and it can be hard to find a product that works for your needs.

The path to building better skin resilience is different for everyone. A product may work for a week, a month or even longer before your skin becomes unbalanced and you’re back to having a shelf full of products and no skin solution. 

That’s why we offer a 90 day no quibble returns and exchange policy, to ensure that you can find the products you need to reach your skin goals. 

Our skin works on a cycle of around 28 days, so we recommend that you try your product for four full weeks before returning. However, if your products are not perfect, just let us know within 90 days and we will be happy to help find a product in the range that is more suited to your needs, or offer a full refund.

Contact our team on 0330 135 5351 or and they will be happy to help you arrange a refund or exchange. 

help! I need somebody

Whether you want to make sure you are getting the most from your Adaptology products, or simply have a question about your order our team is here to help. 

Free Skin Coaching | Email Support | Live Chat

How to return a product 

Step 1: Visit to arrange your return. 

Step 2: Our team will help you arrange everything you need to know to send your products back to us.

Step 3: Once your products reach Adaptology HQ your refund or exchange will be processed.